SPA POLICIES:
TO ACHIEVE A SOOTHING, RELAXING ENVIRONMENT, AND ENHANCED SPA EXPERIENCE, WE KINDLY REQUEST OUR GUESTS TO OBSERVE OUR SPA POLICIES.
Appointments:
TANNING SERVICES INCLUDING UV AND UV LESS DO NOT REQUIRE AN APPOINTMENT.
ALL MEDICAL SPA SERVICES BY APPOINTMENT ONLY.
AUTOMATED SPA SERVICES are available by appointment 7 days a week. We do accept walk-ins, but please keep in mind, we may not have the service of your choice available and you may be required to wait. We do recommend scheduling your appointments ahead of time to reserve your preferred time.
We recommend making appointments for all services except for tanning & spray tan as early as possible to ensure that we can accommodate you with your choice of time. Please call us at 720-650-0680 to book or cancel all appointments.
Cancellations:
We require a credit card at the time of booking. Your credit card will not be charged unless you failed to cancel your appointment at least 24 hours prior your appointment time. If you cancel the SAME DAY or NO SHOW for your appointment, your credit card will be charged $25 cancellation fee or the cost of your treatment – whatever is LESS.
Please recognize that the time of our staff is valuable. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and can have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.
We Suggest to Arrive 15 Minutes Early
This gives you a few minutes to check in at the reception desk, use the restroom, fill out the appropriate questionnaire/paperwork according to what services you are receiving, change into a robe (for some services).
Late Arrivals
If you are running more than 10 minutes late we will try our best to accommodate you. However, we do value the appointment time of all of our clients so it may be necessary to shorten your service or reschedule your appointment at the manager’s discretion.
Payments
Payments for services by cash, Visa, MasterCard, Discover and American Express are accepted. The prices are subject to change without notice.
Refund Policy
Our intent is for each customer to be 100% satisfied with our services. All sales are final but we will be happy to issue a store credit for unused package or not redeemed services.
Personal Items
We are not responsible for loss or damages to personal items. Please keep them with you during your appointment.
Taxes & Gratuities
MED SPA or AUTOMATED SPA services are tax free. Tanning services if purchased together with SPA considered as part of service package and therefore are TAX FREE as well. Stand alone UV tanning services are subject of 10% federal excise tax. Tips for estheticians are always appreciated but never required.
Gift Certificates & Vouchers
Gift certificates and redeemed vouchers that are expired will not be accepted after the expiration date. No gift certificates or redeemed vouchers will be accepted once this amount of time has passed. If you wish to cancel your voucher prior to service, please do so directly with the online merchant.
Services Performed
Services performed are at your own risk. Redness, soreness, and irritation are possible side effects of some medical SPA treatments and will be explained to you prior to the treatment. You are responsible for notifying your technician if you are pregnant, taking any medications, or have been diagnosed with an illness as this may make you ineligible for treatment. The spa has a right to decline services.